Frequently Asked Questions
Q: How do I get started?
A: All of our shirts are custom designed, so the first step is to call us to discuss your needs and set up a meeting. Just call 805-777-4880 and a sales representative will walk you through your apparel options.
Q: Do you only make T-shirts?
A: Nope, we make a large variety of items. Aside from T-shirts, we also make hoodies, zip ups, long sleeve shirts, twofers, thermals, mesh shorts, skorts, capris, yoga pants, temporary tattoos, water bottles, you name it! If you're looking for something specific, we can usually special order certain apparel items.
Q: Do you make shirts for charities as well, or just for schools?
A: Don't let the name fool you. We make shirts for anyone! Fun-Raising School Gear started with making spirit gear for schools, but we've branched out and make apparel for charity events, organizations, clubs, sports teams, and businesses. If you have apparel needs, give us a call!
Q: How long will it take to receive my order?
A: Screen printed and embroidered items take approximately 21 business days to produce from time of payment. We ship these items using UPS Ground Service. Production time is influenced by order volume, so call us to obtain a current production time for any of the items you are interested in.
Q: How / When do we pay?
A: FRSG requires 100% down before your order is placed. We do not however print ANYTHING without your approval, so you get to check over everything before its processed.
Q: Why is sales tax not included in the price?
A: Sales tax is determined by the county that the products are being delivered to, and is collected on behalf of the county. The price of the shirt remains the same regardless of which county it is delivered to. We are only in control of the price of our goods, not the county in which it’s being delivered to. Therefore we cannot quote prices including sales tax.
Q: Why are we being charged sales tax when we are a non-profit organization or a PTA? Shouldn’t we be exempt?
A: “Although your organization’s sales may not be taxable, your purchases generally are taxable and you cannot issue resale certificates to buy merchandise tax-free. Since businesses that sell to your organization generally must pay tax when you buy merchandise.” - California State Board of Equalization, Publication 18, August 2008, page 28.
For more information, please visit the California State PTA website at:
http://www.capta.org/sections/finance/tax-requirements.cfm
Q: What if I receive a defective item?
A: Occasionally a defective item gets through our quality control measures. You can return the defective item within 10 days of receipt of your order for a refund or replacement. Please call for a return authorization prior to returning any merchandise.
Q: Can I return sizes that don't fit?
A: Due to the custom nature of our products, we are unable to accept returns due to misjudgements in sizes. We offer samples for sizing, so if you are unsure about the sizes you need, call us for a random sample.
Q: Can I get a garment sample?
A: Yes, we do provide sample garments. We ask that you pay for the items at a discounted price plus $5 per item for shipping.
Q: Can you match PMS colors for screen printing?
A: PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices: Choose a stock t-shirt ink color that is close to the PMS color. Pay extra for a PMS color match, but understand it cannot be guaranteed to be exact on a textile, especially if it is not screen printed on white.
Q: Will the screen printed graphics wash out or fade?
A: We use the best quality inks and manufacturing equipment when producing our screen printed apparel. However, there will always be a slight dulling of the print due to a process called fibrilation. When washed and dried, cotton fibers make their way to the surface of the print, giving it a slightly dulled appearance when compared to an unwashed print. This is an unavoidable side effect of printing on fabric.
Q: Is it possible for our school to "pre-sale" apparel prior to placing an order?
A: Due to the fact that distributors often run out of certain items or discontinue them altogether, we cannot guarantee stock of certain apparel - such as capris or shorts, or particular sizes of a garment. If you are considering a pre-sale of your school apparel to ensure you are ordering a sufficient quantity of each item, please contact us in advance and we can check our back stock and our distributor's stock. It is also okay to initially order a lower quantity and re-order items as needed - re-orders will not require the same fees such as a screen fee.
Q: What factors determine the price of your apparel?
A: The per-item price will depend upon what process you would like to use to create the design on the garment (for example: direct to garment, heat press, or screenprint), the number of colors your design requires, the number of print locations you would like, and the type of apparel you would like to purchase (for example: a softer thread t-shirt or hoodies or capris). We use the same distributors that provide apparel for top name-brand retailers such as Tilly's and Hollister so you are guaranteed to receive top-quality apparel at any price.
Q: What about Reorder Prices?
A: Reorder prices are based on the inital order price per garment and will be honored up to 90 days after the initial sale is completed.